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I work in customer service at a coffee shop. The customers can be so rude even though you are nice to them. I hate that they think they are better than people working customer service.
Is it normal I want to punch these people?
just dont serve them. i dont know where you live but in australia the worker has the right to refuse service to any customer without giving reason. and your employee must respect your right to work without harassment; ie if you get fired for refusing to serve a dick of a customer, you can sue your boss.
when i worked in a post office (prime target for dick customers) my favourite tactic was to be SUPER nice to them and grin as hard as i could etc. they can tell you are trolling them but there is nothing they can do. then you deliberately take ages/fuck them around etc.
of course i only did these things if being legitimately nice to them didn't make them treat me better. so yeah. the best thing to do is not punch them, but to be too nice. it's also more satisfying because it makes them more pissed off but able to do less- if you punched them they would kick your arse/sue you.
I can see where that helps the employee but this is truly the case what if for this scenario there is an employee who is just a lazy dick? So decides not to serve a customer just because they did not feel like it. Even if the customer is willing to pay and is very polite? Does that mean they are expected to leave?
You don't have to punch them (even though it should be *mandatory* to do so). They get all pissed off if you just cock your head at them and say something like, "My goodness" and then just do your job like normal.
They get the message. Trust me. What makes them maddest is that what are they gonna do? Report you to your boss for doing your job in an efficient and polite manner after they acted like trash to you? Riiiiight...
I honestly think if I saw a brista or whatever your position is called punching an impolite costumer in the face I would be laughing hysterically. I am always very polite to people when I purchase items though. They seem weirdly surprised by it too.
I'm actually one of the nice service workers. There are some snappy ones though. Remember ... Respect..
Normal! Dude punching people relieves stress so yeah if you hate rude people its normal to want to pumch them right in the kisser!
Yeah. I agree with you. Unfortunatly alot of people are full of self importance and entitlement.
It is normal. It's just a part of being angry. You see people are just naturely violent. Infact other species have been known to show displays of violent behavior. Just don't actually punch them unlesss they make the first move.
It's completely normal ^~ Just don't let the thoughts get to you, so you actually punch them. Trust me, it's not worth it -.-''
Absolutely normal, don't worry sometimes I want to punch rude people too, it wouldn't be normal if you actually punched them, try to control your thoughts and tell them the nicest way possible that you are there to help them, or maybe you deal with people that had bad days!
good luck :)
I want to punch snappy service workers whose JOB is to make customers happy. God I hate people who work in the service industry.