Is it normal i'm this happy after having made a complaint

82% Normal

I had a not so nice experience with a medical facility. Basically, the staff members could not be bothered to communicate with me properly. On top of this they were rude, and slacked at work, including gossiping while the waiting room was full of people waiting for a service. Due to these idiots' mistakes and laziness I wasted a lot of time. I've often had to go to the same type of medical facility in a different city where I used to live and there I never had any of these issues since the staff there were always really professional.
I'm so angry about the appalling treatment I received at this medical facility that I made a complaint to the company in charge of it. I've never made a complaint before but in the past I have had to put up with so much rudeness and laziness from different sectors of the medical industry that my recent experience that what happened to me recently just pissed me off too much to not not make a complaint.
Now that I've made the complaint I'm a lot more happy than I thought I would be. The best thing about it is that tomorrow I'll have to go back to this shit medical facility - which I hate. But if the idiots working there are unprofessional towards me or any other person I'll just make another complaint - but this time to people higher up. I don't even know if anything will happen from my complaint(s) but this does not stop me from being happy.

Is feeling this happy about having made a complaint normal?

Voting Results

82% Normal

Based on 33 votes (27 yes)

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Comments ( 28 )

RoseIsabella

11 years ago

Hell to the yeah! If people do a shitty job they deserve complaints. You will probably have to go above their heads. I bet there's probably a medical board that regulates facilities like this one where you could place a formal complaint with if you don't get any results.

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- Anonymous Post Author
  
  11 years ago
  
  I had to go back to the same place today and noticed that the people working there today were nicer than ever before. Who knows, maybe there manager had a word with them? Of course it could just be a coincidence. For the next two days I have to go back there again anyway. If I witness anymore unprofessional behaviour I will complain to the regional medical board. I totally agree with you that if people can't be bothered to behave professionally at work they deserve complaints.
  
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  - RoseIsabella
    
    11 years ago
    
    Right on!
    
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  - intellectuallychallengedmaybe
    
    11 years ago
    
    sometimes behaving professionally is a matter of opinion. not everyone has the same personality.
    
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    - Anonymous Post Author
      
      11 years ago
      
      Behaving professionally includes explaining to clients what they are supposed to do properly, and treating them with respect. The staff at the lab failed at both of these criteria. Therefore they wasted my time and caused me stress.
      
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noid

11 years ago

I would feel better if I did what you did too.

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Araikita

11 years ago

I hope all is well today with you. Thanks for responding to my questions regarding the complaint you made. It makes more sense with your added comments.

For one, you are right to complain if you feel you paid for services and the customer service was not to your liking, and also you are justifed to complain if you feel the staff wasted your time. Your time is valuable too!

Over the years, I have personally learned, it is always best to complain to the right person in the chain of command and always be specific as to what you would recommend be done differently if real change is what you seek.

If you had a bad customer service experience there are no shortage of Customer Service Websites to add your review online. Personally, I would just never go there again and find another clinic. Remember you pay for services, so you can choose. You are in charge even if you use an insurance company for some of the payment.

Good luck to you and I hope they take your suggestions.

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Araikita

11 years ago

First, it is always a great idea to file a formal complaint if one has a specific complaint to complain about. Secondly, the person has a suggestion of what they would like to see done differently. If we [ as a public simply complain out of emotional neglects ] then all is for not. You did not state in your post....what was not professional?

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- Anonymous Post Author
  
  11 years ago
  
  What was not professional:
  1. One staff member could not communicate properly to me. She forgot to tell me important information which caused me to have to repeat all the tests I have to do at home. She seriously did not even know which day of the week it was or that the lab would not be open over Easter.
  2. All of the staff can't communicate properly with each other. That was obvious to me because I witnessed them asking each other endless questions about procedures which they should have known about. It's obvious to me that this must be the management's fault since if there was a good manager at this place he/she would instruct the staff to do the their jobs properly.
  3. The majority of the staff there were rude towards me. They pretended everything was my fault which it obviously wasn't. The whole concept of basic politeness is something they don't seem to know even exists. There is no excuse for these people to not be polite. Waiters and cashiers have stressful jobs as well. Yet the majority of them manage to be polite to customers.
  4. The staff consists of slackers. They took AGES for even the tiniest amounts of paper work. Also, while I I had to wait in the waiting room, which was full of people waiting to be attended to, I witnessed two staff members gossiping.
  
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  - intellectuallychallengedmaybe
    
    11 years ago
    
    sometimes you have to be careful about what you complain about and at what level. a waiting area full of people doesnt sound like its the fault of the workers. that sounds like the managers/corporation of the place are not doing a good enough job effectively managing their employees' workflow.
    
    besides, other people have more things to complain about like medical malpractice. it doesnt sound like they've done anything to you with regard to malpractice, etc, have they?
    
    Question: how do you know they were gossiping?
    Question: do you think they were gossiping about you?
    Question: did their gossiping affect your treatment or make you ill?
    
    if its a matter of time wasted maybe you should give a better example of how they've wasted your time.
    
    i'm trying to understand at what level was the gossiping affecting your care.
    
    also, sadly there are horror stories of doctors being drunk during serious surgery, and people being sewed up with towels still in them. horrible horrible things.
    
    i can only condone complaining on this level if someone has seriously disrespected you and it has caused great strain or loss of money.
    
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    - Anonymous Post Author
      
      11 years ago
      
      I did not mean to imply it's the workers' fault. I agree with you it's probably the management's fault. I bet the manager is a slacker.
      
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      - Anonymous Post Author
        
        11 years ago
        
        I don't agree with you that I should only have complained if my health had been affected. Of course I know that many people's health is affected by doctors acting unprofessionally, and that I'm lucky that that at least has never happened to me. However, I have had so many negative experiences with rude medical staff in the past that I've just gotten so sick of their idiotic and/or rude behaviour that I decided to complain this time. Doctors' visits cost me money so I have the right to expect staff who know what they are doing. Besides, if people doing the same jobs in a different city can get their act together why can't these people? I think people don't complain enough when they have the right to do so as it is.
        
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whatdoyoumeannormal

11 years ago

Sometime people have a hard time in their lives, sometimes facilities dont have the same premisses. the work enviorment comes with a lot of stress .but thats not the staffs fault, thats where goverment comes in. Or whoever pays to keep that facility running(where is this facility?) Think before you get all overthrowed by your emotions and try ways to change the system instead of going off on people who are just trying to make a living.
It's not weird that you felt good after you complained, you spoke your mind, and now you can leave that behind you.

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- Anonymous Post Author
  
  11 years ago
  
  So people having a hard time in their lives causes them to gossip at work instead of doing their job when a lot of clients are waiting to be attended to? You have a weird concept of logic.
  
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  - whatdoyoumeannormal
    
    11 years ago
    
    No, sometimes people dont have the energy to be happy enough to take care of everyone and their problems. Sometime they just want a break. have you ever had a job?
    
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    - Anonymous Post Author
      
      11 years ago
      
      Of course I have had a job and there I would never have gotten away with slacking. That's partly why was so angry that I made a complaint. In my job I had to small at every single customer. My face hurt everyday from all the smiling. I know very well that working in customer service is very stressful. But according to your strange concept of logic everyone has the right to deliver shit service and get paid for it. This is simply not the case. A lot of people have shit days but still have to keep up smiling at customers.
      
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      - whatdoyoumeannormal
        
        11 years ago
        
        I work with custommer sercive and I take a lot of pride in my job. if you worked there, I would believe you would have a different view of things. It's a MEDICAL facility. of course your gonna have to wait. I can agree that it might not look professional but you dont even know if they can do anything about the situation. Have you actually asked them about it?
        
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        Anonymous Post Author
        
        10 years ago
        
        Yes, I know it's not easy having to deal with rude customers. I hated having to deal with people who complained for no reason. But because I have actually worked in customer service myself - at a cafe where I had to walk around all day and keep on smiling - I know what is a valid complaint and what isn't. I'm so angry these people at that lab could afford to be so grumpy towards me when I had to smile all day at my job. Where do you work anyway?
        
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Ldizzy1234

11 years ago

Of course it's normal. You made the complaint in hopes of a change for things to be/get better.

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Gumball

11 years ago

Doesn't it feel great to get it out and do something proactive about it? Happiness ensues. The thought that they will likely get in trouble must make you over the moon.

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- intellectuallychallengedmaybe
  
  11 years ago
  
  i disagree, sorry.
  
  if employees didnt do anything to the person directly and all that happened was that he wasted time, there doesnt seem to be any reason to complain to management. it doesnt sound like they caused injury to the person.
  
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  - Gumball
    
    11 years ago
    
    I understand but directly or indirectly, people have the right to file a complaint where displeasure and an unsatisfactory job occurred (whatever standards they have). It is up to the management to investigate that complaint and proceed or disregard it. If causing injury to a person is your benchmark for filing complaints then a lot of disrespectful and unruly staff will just float on by. As the OP implied, complaints can be beneficial to maintain a good service. I also understand the stress that comes with the job but if we use that as a basis of reasoning then every working man/woman has the leniency to act unprofessional due to that.
    
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    - Anonymous Post Author
      
      11 years ago
      
      @ Gumball
      
      Yes, respect is the key word here. Those people could not be bothered to show respect towards me, and I'm sure everyone else who has the misfortune to have to deal with that particular medical facility. Therefore I'm quite happy I made the complaint.
      
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    - Anonymous Post Author
      
      11 years ago
      
      @intellectuallychallengedmaybe
      
      Why should people get away with getting PAID for being rude and obnoxious to sick people? Like I already mentioned, I've had to go to the same medical facility in a different city and there they are capable or treating people with basic politeness and are efficient with their time. And I'm talking about the exact same jobs with I would assume the exact same pay rates. I have every right in the world to complain about rude slackers who cause me stress with their shit attitudes.
      
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wigsplitz

11 years ago

If your complaint reads anything like this post, they probably ignored it.

Yay, you!

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Darkoil

11 years ago

From most of the businesses I have worked in nobody can be arsed with a person who complains. I remember a few years ago some old bitch was trying to complain about a member of staff at a supermarket I worked in and she wanted to speak with the manager so I went and found him and he told me to tell the woman to get fucked, the guy was an absolute hero.

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lc1988

11 years ago

It's unfortunate that supervisors are only contacted for complaints...never for a job well done.

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americanhoney

11 years ago

I cannot stop laughing.

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Are You Normal?

Is it normal i'm this happy after having made a complaint