Is it normal that i cannot make sales?

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3 Comments

I recently got hired for working as a teller for a bank. Its in the heart of a retired community for the elderly. I absolutely LOVE our senior customers, I find conversing and listening to them a wonderful experience. They have shared stories and experiences with me, and it enriches my life.
However, I am getting irritated by my branch supervisor who is constantly telling me I have to make sales by getting them to enroll in and open up new accounts and enroll in credit cards loans and other SALES. Just hearing that word makes me cringe.

Is it normal that I cannot find it in me to be engaging in a conversation and all the while in the back of my mind thinking "Make some money off this customer, get him/her to open an account, make your sale, meet your sales goal to put on the board for your manager, appease your manager by making sales"

Is this normal that I have such conscience? It might be that it lies in me to work with people philantrophy, not customers and manipulating or coercing them into buying things from me

is this normal? Who else works in sales but hates doing it?

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100% Normal
Based on 7 votes
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Comments ( 3 )
  • [Old Memory]
    9 years ago

    will you get the sack if you don't sell?

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  • thegypsysailor
    9 years ago

    I've never had a bank teller try to sell me anything, and I believe I would be quite upset if one tried. I want a teller to handle the transaction(s) I came in for, keeping her/his mind on that and not try to sell me anything.
    Ask the other tellers how they deal with this, or check with the bank's governing authority. I'm not even sure it is legal for the bank to require this of you, after all, there are pamphlets all over most banks detailing the services available, for anyone interested.

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    • Anonymous Post Author
      9 years ago

      It is upsetting for me too as it is for you, to have to switch the conversation over to the end goal of a "hey listen, when you enroll in a credit card .."

      They told me I need to "concise" my transactions, meaning I "talk too much" with the customer, and for all that time and energy spent on talking to them, I "get nothing out of it" meaning I dont make a sale.
      o, the whole conversation doesnt mean anything unless I sell them something. wtf?

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