Am i too judgmental and angry for retail?

76% Normal
6 Comments

I've concluded that I'm an extremely angry and judgmental person. But you wouldn't know that unless you pretty much lived with me, that's how little people know about how angry I can be.

I work part time at a discount retail store, and I've recently come to the conclusion that I'm just... well, I feel like I'm just way too judgmental to work at retail. Most of the time, the bosses at retail give "the customer is always right" BS and your suppose to be as nice to people as you can be... at least, in the store I work at anyway.

And I am nice to the customers, I really am. But in my head, if a customer does something, or says something that I think is stupid or ridiculous, I'm extremely harsh and critical. I'm just THINKING these things, I'm not SAYING them, but I'm THINKING them.

For example, when I'm behind the register, and a customer comes up, I've scanned the item, gone through the annoying procedure of asking them if they're apart of our loyalty program, and it turns out that they forgot their credit card, or their wallet in the car. And in my head, I'm thinking "How much of an idiot can you be to forget something as important as your wallet?". Or when I'm asked "Does your store track credit cards"?, and I'm thinking "Are you serious? This is a DISCOUNT store, not a Macy's". Or when I'm putting a pair of boots in a customer's bag, she complains that the box isn't closed all the way, and I'm thinking "Are you serious? You can't be serious, can you?" Or when it's eight at night and I'm judging mothers for bringing their little kids out so late when they it's obvious that they're tired and they just want to go home. Or when my manager screws up the time when I'm supposed to be working, and I automatically get pissed off and immediately thinks he's incompetent when he's a really nice guy, and it turned out to just be a mistake.

I'm beginning to think that it might eventually affect my performance at work; I'm afraid that I'll be letting my anger slip through when I'm talking with my managers and with the customers, and I'm afraid I'll just blow up at a customer or one of my managers one day and get fired. When I'm home, I just spew whatever's on my mind, and I'm not afraid to someone know when I'm angry at them. But I know that's unacceptable when it comes to working. But I know the day will eventually come when my anger and judgmentalness will get the better of me and get me fired; maybe not this job that I currently have, but one day.

TL;DR I feel that I'm too negative, angry, and critical, and it might get me fired one day. is it normal that I think this will eventually happen one day and that I have a strong feeling my emotions will get the better of me at work (Which is one of my worst nightmares)?

Voting Results
76% Normal
Based on 29 votes (22 yes)
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Comments ( 6 )
  • Mando
    11 years ago

    The same shift will go by and you'll be paid the same poor pay whether you get angry or not. So why make it harder on yourself?

    Make the effort to not personalize your customers many short comings. If they are asses, they'd be asses with anyone it's just not about you.

    If you need to make plans to get somewhere else, make them. In the end the best thing is to own your job for what it gives you, not for your job to own you.

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  • robbieforgotpw
    11 years ago

    You've got good points. But be careful. If you walk around with a chip on your shoulder someone will gladly knock it off. Which means of course you could lose your job if you get into it with anyone.

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  • Terence_the_viking
    11 years ago

    The pay is shit compared to the babysitting we do for the customers of course it sucks.

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  • KeddersPrincess
    11 years ago

    I think we all think those things, working in retail. That's what gets us through the day.

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  • [Old Memory]
    11 years ago

    Yes a bit. I've been in all of those situations. I mean, I had to pick up a dirty diaper out of one of the fitting rooms for Christ sake! Haha. A few weeks ago I guess I didn't put a customer's shoes in the box the right way because she said, "Didn't you see how *I* put them in?"

    It's a shame a lot of adults act more like children than the children do. If something goes wrong they get pissed off and sometimes throw a hissy fit. Even when you try to help out some people they still aren't satisfied. One customer told me an item rang up wrong so I checked it and she was wrong but the floor had been a mess that day and I told her I'd give her the price on the rack (which was lower than the rung up price but higher than what she thought the price was) but she was still mad at me.

    I only get angry if they snap at me for no good reason when I'm only trying to help.

    Another thing I don't get is when my fellow coworkers complain that they have to clear out the fitting rooms (Clothes thrown everywhere) when that's the definition of their job, to maintain the fitting rooms. They refuse or do what they usually do and pretend to be doing their job and everyone else is left to pick up the slack.

    Actually, I understand how this could piss you off. It seems like a lot of my coworkers are always in a bad mood, but I still feel it's not normal for you to be THAT angry.

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  • Justsomejerk
    11 years ago

    If you think the stresses and annoyances of $2 shop retail are overwhelming maybe the workforce isn't for you.

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