Most supervisors are not going to fire an employee over one customer complaining about her not smiling, especially if she's someone who has been getting good words from people about what a great worker she is, even if she hasn't. It could happen though if the employee has already gotten other complaints from customers and/or other co workers about problems she's been having, and her job's already hanging by a thread.
woman casheir smiles at others but not me
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Most supervisors are not going to fire an employee over one customer complaining about her not smiling, especially if she's someone who has been getting good words from people about what a great worker she is, even if she hasn't. It could happen though if the employee has already gotten other complaints from customers and/or other co workers about problems she's been having, and her job's already hanging by a thread.