Academic transcripts are used to explain a student's academic achievements. A letter of reference, however, explains the personal impression the professor has of the student. That impression includes things like the student's disposition and [or] professionalism, which is something graduate schools and some employers are interested in. Grades are only one part of the whole picture.
Is it normal to wear sports clothes to college?
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Possibly.
Academic transcripts are used to explain a student's academic achievements. A letter of reference, however, explains the personal impression the professor has of the student. That impression includes things like the student's disposition and [or] professionalism, which is something graduate schools and some employers are interested in. Grades are only one part of the whole picture.