I think that's pretty normal. I feel quite awkward in this kind of situation too, especially if I don't know the person too well. But I think what most people need is someone to vent to and for you to actually listen.
I often find that no matter what I say, even to my best friends, that nothing helps - try not to put too much pressure on yourself to make them feel better straight away, because sometimes they just need to get to those conclusions on their own, and in their own time - but know that your support helped them get there. A hug definitely doesn't hurt, though!
Is it normal that I have a hard time trying to comfort sad friends?
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I think that's pretty normal. I feel quite awkward in this kind of situation too, especially if I don't know the person too well. But I think what most people need is someone to vent to and for you to actually listen.
I often find that no matter what I say, even to my best friends, that nothing helps - try not to put too much pressure on yourself to make them feel better straight away, because sometimes they just need to get to those conclusions on their own, and in their own time - but know that your support helped them get there. A hug definitely doesn't hurt, though!