They're a lot of people who have telephobia. Basically, they fear talking on phones. People like this usually prefer non-direct communication with their phones.
Another possibility is that your business' number is coming up as not being a contact number. If I get a number that's not recognised in my contacts I won't answer it.
Some businesses get their customer's email so that they can alert them when they've shipped or reordered the product, or when their order is at the store. Perhaps, you could try suggesting this method to your manager? Good luck.
IIN that people are preoccupied with phones but don't answer them?
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They're a lot of people who have telephobia. Basically, they fear talking on phones. People like this usually prefer non-direct communication with their phones.
Another possibility is that your business' number is coming up as not being a contact number. If I get a number that's not recognised in my contacts I won't answer it.
Some businesses get their customer's email so that they can alert them when they've shipped or reordered the product, or when their order is at the store. Perhaps, you could try suggesting this method to your manager? Good luck.