I would keep asking in various ways, perhaps starting at a simple huh-like indication, then asking the person to clarify, until I begin drawing hypotheses about the root of the problem, and asking for specific behavioral changes according to such hypotheses.
How many times do you feel it's acceptable to say "huh?" or "what?"
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I would keep asking in various ways, perhaps starting at a simple huh-like indication, then asking the person to clarify, until I begin drawing hypotheses about the root of the problem, and asking for specific behavioral changes according to such hypotheses.
They usually give up after that. :)