Knowing English and being professional in a language are two different thing. I know english. But not a professional. Working in a cashier, a caller center etc where talking is involved, need good communication skills which doesn't come from just knowing a language. To deal with obnoxious customers limited vocabulary is not enough. A person need a good, healthy vocabulary with a good come back skills that doesn't sound offensive
How do you catch someone who’s lying about not knowing English?
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Knowing English and being professional in a language are two different thing. I know english. But not a professional. Working in a cashier, a caller center etc where talking is involved, need good communication skills which doesn't come from just knowing a language. To deal with obnoxious customers limited vocabulary is not enough. A person need a good, healthy vocabulary with a good come back skills that doesn't sound offensive