I think it depends on who started the said conflict; you or the other person.
If it was you, then take responsibility. May be a good idea to explain that you think it is getting out of hand, apologise and take yourself physically out of the conflict.
It was the other person who started it, then this can be hard. Some people love conflict and will do almost anything to start some conflict. Personally, I don't like to back down to these sort of people, apologise and walk away because that is what they want. In their eyes, they have won and are better than you. I hate feeding these sorts of people's ego. Assert your point in a nice, polite manner, do not raise your voice. If they raise their voice explain you think they are getting irrationally angry and out of hand, then leave. Walk away, be silent and don't turn back. Thus you have walked out the bigger person and proved they intentionally start conflict and are an asshole.
Conflict resolution any advice?
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I think it depends on who started the said conflict; you or the other person.
If it was you, then take responsibility. May be a good idea to explain that you think it is getting out of hand, apologise and take yourself physically out of the conflict.
It was the other person who started it, then this can be hard. Some people love conflict and will do almost anything to start some conflict. Personally, I don't like to back down to these sort of people, apologise and walk away because that is what they want. In their eyes, they have won and are better than you. I hate feeding these sorts of people's ego. Assert your point in a nice, polite manner, do not raise your voice. If they raise their voice explain you think they are getting irrationally angry and out of hand, then leave. Walk away, be silent and don't turn back. Thus you have walked out the bigger person and proved they intentionally start conflict and are an asshole.